Delete your Tickzu account

Do you have an account?

Only if you signed in with a code sent to your email (More, then Account). If you never did, our server holds no account for you: your records are only on your phone, and removing the app removes them. If you asked for a code but never used it, only short-lived coded records remain; the privacy policy explains them.

Delete it in the app

1. Open Tickzu and go to More, then Account. You need to be signed in.
2. Tap Delete account and read what will be deleted. If you want a copy of your records, make a backup first (More, then Security & backup).
3. Tap Email me a code. We send a 6-digit code to your account’s email address. It works once and expires after 10 minutes.
4. Enter the code and tap Delete account for good.

Your account is deleted straight away. Every session is cancelled at once, so other phones signed in to it can no longer sync or use the account.

Without the app

If you have lost your phone or cannot use the app:

1. Email hello@tickzu.co.uk from the address you sign in with, with the subject “Delete my account”.
2. We may ask you to confirm the request from that address, so we know it is you.
3. We delete the same data as the in-app option and confirm by email, within one month at the latest.

You can use the same address to ask us to remove the other data described below, where the law allows.

What is deleted from our server

• Your account: your email address and account id.
• Your sign-in sessions on every phone, and any sign-in or deletion codes.
• Your synced records, photos and logo, which we only ever held encrypted.
• Your encrypted data key.
• Your FreeAgent connection, if you made one.

What is kept, and why

• Trial record: a coded form of your email address (made with a secret value, not the address itself) and the date your trial started, kept for 3 years from that date, so the free trial is given once per email address.
• Trial emails: under the same coded form, which trial emails were sent and whether you asked us to stop them, so they are not sent again.
• Abuse counters: coded forms of your email and internet address, removed once they are more than an hour old and a new code is requested.
• Recovery copies: our database provider keeps short-term recovery copies for up to 30 days. Your data stays in them until they expire; if we ever restore from one, we delete your account again.
• Pro given free: if we gave you Pro without payment, your email address stays on that list until we remove it. Email us and we will.

The privacy policy sets out how long each kind of data is kept.

What stays with you

• Records on your phone stay until you remove the app or reset it (More, then Data on this phone). Other phones keep their own copy but can no longer sync.
• Backup files you saved stay wherever you put them.
• Calendar events stay in your Apple or Google calendar. Turning off calendar sync in the app offers to remove them first.
• Contacts and invoices you sent to FreeAgent stay in FreeAgent.
• A Pro subscription stays active until you cancel it in the App Store or Google Play.